Responsible Gaming

Golden Star Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set clear boundaries, understand the risks and only play with money you can afford to lose.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is uncertain, and previous results do not predict future results. A winning session does not mean that another win is due, while a losing session cannot be recovered by continuing to play. Before you gamble, decide what level of time and money is reasonable for you, then keep to that decision.

On this page

Golden Star Casino encourages players in Australia to view gambling as one form of entertainment among many. It should not replace essential spending, savings, work, study, relationships or other activities. Never gamble with money needed for rent, bills, food, loan repayments, childcare or other everyday commitments. Do not borrow money, sell possessions or use credit to continue gambling.

Practical habits for safer play

Set a spending limit before you start and stop when you reach it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household money.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Do not chase losses by increasing your bets or playing for longer.
Do not rely on gambling winnings to pay bills or improve your financial position.
Keep your account details private and do not allow another person to gamble through your account.
Review your gambling activity regularly, even when you believe it is under control.

Australian players must meet the applicable legal age and other legal requirements before using an online gambling service. People under 18 must not gamble. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods.

Use account controls and take a break

Player controls can help you stay within limits, but they work best when selected before gambling begins. Depending on the service, account tools may include deposit limits, loss limits, wagering limits, session reminders, reality checks, cooling-off periods or temporary account restrictions. Available features, settings and minimum periods may depend on the account and applicable requirements.

Set boundaries before you play

Consider the amount you can comfortably spend over a day, week or month. Choose a limit that does not affect your essential expenses or financial commitments. Once a limit is active, do not try to bypass it by opening another account, using another person’s account or asking for it to be changed simply so you can continue playing.

A cooling-off period can provide time away from gambling without requiring a permanent decision. During a break, remove gambling applications from your devices, turn off promotional notifications where possible and avoid websites or social media content that encourages you to play. Use the time to review your spending, sleep, relationships and other parts of your routine.

Self-exclusion

If you do not want to gamble, self-exclusion may be a suitable option. Self-exclusion is a formal request to restrict or prevent access to a gambling account for a selected period or, where available, on a longer-term basis. A self-exclusion request should be made seriously and should not be treated as a temporary inconvenience.

If you decide to self-exclude, follow the account process provided by the service and do not try to create a new account or use another person’s account. You may also wish to contact other gambling providers you use and ask about their own exclusion processes. Restricting access to gambling websites, blocking payment methods and asking someone you trust to support your plan can provide additional protection.

Choose a limit or break period that reflects your needs.
Confirm the restriction through the available account process.
Remove saved payment details and gambling shortcuts from your devices.
Tell a trusted person that you are taking a break, if you feel comfortable doing so.
Seek professional support if you are finding it difficult to maintain the restriction.

Recognise when gambling may be causing harm

Problem gambling can affect anyone, including people who previously felt in control. Harm may develop gradually, and it is not necessary to lose a particular amount of money before seeking help. The important question is whether gambling is affecting your wellbeing, finances, responsibilities or relationships.

Possible warning signs

Spending more time or money gambling than you intended.
Thinking about gambling for much of the day or planning your next session while doing other activities.
Increasing the amount of money used to achieve the same excitement.
Trying to win back money after a loss.
Hiding gambling activity, losses or account information from family and friends.
Borrowing money, missing payments or using money set aside for essential needs.
Feeling restless, anxious, irritable or low when trying to stop.
Making repeated attempts to cut down or stop without success.
Missing work, study, family activities or other responsibilities because of gambling.
Arguing with people close to you about gambling or withdrawing from relationships.
Using gambling to escape stress, sadness, loneliness or other difficult feelings.
Feeling regret, shame or distress after gambling but continuing to play.

If any of these signs are familiar, take action early. Stop gambling, apply an available restriction and speak with someone you trust. A qualified counsellor, financial counsellor, doctor or mental health professional can help you understand what is happening and develop a practical plan. You do not need to manage the situation alone, and asking for help is a responsible step.

Support is also available for family members, partners and friends who are affected by another person’s gambling. You can seek confidential guidance about setting boundaries, protecting household finances and encouraging the person to obtain professional assistance. If gambling has contributed to immediate financial, personal or safety concerns, contact an appropriate emergency, health or community service in your area.

Our responsible gaming approach

Golden Star Casino aims to provide clear information so players can make informed decisions about gambling. Responsible gaming is a shared responsibility. We provide information about risks and encourage the use of account controls, but no tool can remove all risk on its own. Players should monitor their own activity and ask for help when gambling no longer feels manageable.

Player responsibilities

Provide accurate information when required for account or legal checks.
Use only your own account and keep account access secure.
Comply with applicable Australian laws, account rules and age requirements.
Do not allow children or other unauthorised people to access your account.
Use gambling funds only after essential expenses and financial commitments have been covered.
Read available information about limits, breaks, self-exclusion and account restrictions.
Contact the service promptly if you believe your account has been used without permission.
Tell us if you need information about available safer gambling controls.

When to contact us

Contact Golden Star Casino through the support channel shown on the website if you have questions about responsible gaming features, account restrictions or the process for taking a break. Please do not continue gambling while waiting for assistance if you believe you have lost control. Support staff may explain available processes, but they cannot guarantee winnings, recover losses or provide personal financial or medical advice.

Keep this page available as a reminder to check your gambling habits. Set limits before you play, stop when the limit is reached and seek independent support early if gambling is affecting your life. Gambling should remain optional, affordable and enjoyable; if it is no longer those things, taking a complete break is the safer choice.